Terms & Conditions

1. Acceptance of Terms

By registering an account with up77 or by accessing, browsing, or using any part of our website, you acknowledge that you have read and fully understood these Terms & Conditions, together with our Privacy Policy and Responsible Gaming Policy. These documents collectively form the binding agreement between you and up77.

up77 reserves the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice. Continued use of the platform following any changes constitutes your acceptance of the revised terms. It is your responsibility to review these terms periodically.

2. Eligibility Requirements

Access to and use of up77 is strictly limited to individuals who satisfy all of the following eligibility criteria. up77 takes eligibility seriously and performs verification checks as required. Users found to be ineligible will have their accounts suspended and any funds may be forfeited.

• You must be at least 21 years of age (21+ only). up77 does not permit access or wagering by anyone under the age of 21.
• You must be accessing the platform from a jurisdiction where online gaming is not prohibited by applicable local law.
• You must register only one account per person. Multiple accounts under the same identity are strictly prohibited and will result in permanent suspension.
• You must provide accurate, truthful, and up-to-date personal information during registration and throughout your use of the platform.
• You must not be an employee, contractor, or immediate family member of any employee or contractor of up77 or its affiliated entities.

3. Account Registration and Security

To access the full range of games, betting markets, and services available at up77, you are required to create a player account. During registration you must provide a valid name, date of birth, residential address in Bangladesh, mobile number, and a secure password. All details must be accurate and consistent with your national identity documents.

You are solely responsible for maintaining the confidentiality of your account credentials. up77 will not be held liable for any loss or damage resulting from unauthorised access to your account due to your failure to keep your login details secure. If you suspect any unauthorised activity on your account, contact our support team immediately.

• One account per player. Duplicate accounts will be closed and balances may be voided.
• Account sharing is prohibited. Your account is personal and non-transferable.
• up77 may require identity verification (KYC) at any time, including before processing withdrawals. Failure to complete KYC will result in account restriction.

4. Deposits and Withdrawals

up77 accepts deposits and processes withdrawals exclusively in Bangladeshi Taka (BDT). We support the following payment methods widely used across Bangladesh: bKash, Nagad, Rocket, and Upay. All transactions are processed using SSL-encrypted connections to protect your financial information.

Withdrawals are processed to the same payment method used for the most recent deposit, subject to identity verification and applicable wagering requirements. Processing times may vary. Please allow up to 24 hours for standard withdrawals during Bangladesh Standard Time (BST, UTC+6) business hours.

• Minimum deposit amount: ৳500. Maximum deposit limits may apply based on your account tier.
• up77 does not charge fees on deposits or withdrawals. However, your payment provider may apply its own transaction charges.
• All funds deposited to your account must originate from a payment source registered in your own name. Third-party funding is not permitted.
• up77 reserves the right to request additional documentation as part of anti-money laundering (AML) compliance procedures before approving any withdrawal.

5. Bonuses and Promotions

up77 offers a range of bonuses and promotional offers to new and existing players, including welcome bonuses, free spins, reload bonuses, and seasonal offers aligned with Bangladeshi events such as Eid, Pohela Boishakh, and the BPL cricket season. All bonuses are subject to the specific terms published alongside each offer.

Bonus funds are credited to a separate bonus balance and must meet applicable wagering requirements before they can be converted to withdrawable cash. The general wagering requirement for standard bonuses is stated in the promotion details. Key bonus rules include:

• One welcome bonus per player. Players who have previously claimed a welcome bonus are not eligible to claim it again under a new account.
• Bonus funds may only be used on the games or markets specified in the promotion. Certain live casino games or jackpot slots may be excluded from bonus wagering.
• up77 reserves the right to void bonus winnings or cancel a bonus if misuse, abuse, or fraudulent activity is detected.
• Promotional offers are time-limited. Unclaimed or expired bonuses will be automatically removed from your account balance.

6. Responsible Gaming

up77 is deeply committed to responsible gaming. We believe that gambling should be an enjoyable leisure activity — not a means to generate income or to escape personal difficulties. We strongly encourage all players to set personal deposit limits, session time limits, and to use our self-exclusion tools if they feel they need a break. These controls are available through your account settings.

Players who believe their gambling activity may be causing harm to themselves or their families are encouraged to contact our support team at [email protected]. We can assist with account cooling-off periods, permanent self-exclusion, and can direct you to professional support organisations. Gambling is for adults aged 21 and above only.

7. Prohibited Conduct

To ensure a fair, secure, and enjoyable environment for all users, the following actions are strictly prohibited on the up77 platform. Violation of any of these rules may result in immediate account suspension, forfeiture of funds, and a permanent ban from the platform.

• Attempting to exploit software bugs, glitches, or loopholes to gain an unfair advantage over the platform or other players.
• Using automated bots, scripts, or artificial intelligence tools to place bets, manipulate outcomes, or circumvent platform security systems.
• Colluding with other players to manipulate game outcomes, including coordinated strategies designed to guarantee a positive expected value unfairly.
• Using the platform for any money laundering activity, fraudulent payment processing, or any form of financial crime. up77 complies with all applicable AML regulations.
• Posting or distributing offensive, abusive, or illegal content through any communication channels provided by the platform (e.g., live chat, support tickets).

8. Intellectual Property

All content available on the up77 platform — including but not limited to text, graphics, logos, game interfaces, software, audio, video, and data compilations — is the exclusive property of up77 or its content licensors, and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial entertainment purposes only. Any reproduction, redistribution, modification, sale, or public performance of platform content without prior written authorisation from up77 is strictly prohibited.

9. Limitation of Liability

up77 provides its platform and services on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, up77 expressly disclaims all warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

In no event shall up77, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform, even if up77 has been advised of the possibility of such damages. Our total aggregate liability to you for any claim shall not exceed the amount deposited by you in the 30 days immediately preceding the claim.

10. Privacy and Data Protection

up77 is committed to protecting your personal data. All personal information collected during registration and platform use is handled in accordance with our Privacy Policy, which you are strongly encouraged to read in full. We use industry-standard SSL encryption to protect data in transit, and we do not sell or share your personal information with unauthorised third parties. By using our platform, you consent to the collection and processing of your data as described in the Privacy Policy.

11. Amendments to These Terms

up77 may revise, update, or replace these Terms & Conditions at any time. When material changes are made, we will endeavour to provide reasonable notice through a notice on our platform or by email to your registered address. Your continued use of the platform after the effective date of any amendment constitutes acceptance of the new terms. If you disagree with any revised terms, you must stopusing the platform and may request withdrawal of any remaining balance subject to these terms.

12. Governing Law and Disputes

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which up77 operates. Any disputes arising from your use of the platform that cannot be resolved informally through our support team will be subject to binding arbitration. up77 is committed to fair dispute resolution and will work in good faith to reach an equitable outcome for all parties involved.

13. Contact Us

If you have any questions, concerns, or feedback regarding these Terms & Conditions, please do not hesitate to reach out to the up77 support team. We are available around the clock to assist you with any queries related to your account, transactions, bonuses, or general platform use.

You can contact us by email at [email protected]. Our support staff respond to all enquiries within 24 hours during Bangladesh Standard Time (BST, UTC+6) business hours. For urgent matters, live chat support is available directly through the platform.